Winning Smiles: (From left) Mr. Richard Lui (GM) & Mr. Anson Lee (AGM) proudly holding the awards after winning the Best Customer Service Excellence & Best Improvement Award.
CYBERJAYA, 14 November 2019 – With its efforts of high-quality delivery, ABX Express walked home with not one but two awards during the E- Commerce Delivery Awards 2019 hosted by Malaysian Communication and Multimedia Commission (MCMC).
For the past 35 years, ABX Express has been one of the heavy contenders in the courier industry. Over 100 branches operating across the nation and in the support of over 1,500 employees, ABX Express is continuously striving for improvement and now with the awards to support it.
The Best Customer Service Award was measured by a 3rd party, which had been appointed by MCMC. They were measured based on levels of friendliness, helpfulness, politeness, responsiveness, knowledge and problem solving.
Best Improvement Award, MCMC made a comparison between previous years result and this year’s performance. As the results concluded that ABX Express was the highest improved and was chosen to receive the award.
Mr. Richard Lui (GM of ABX Express) – “I am extremely proud of my team and look forward to the future for we will achieve greater things together.”
Madam Linda (Head of Customer Service) – “The team has worked long and hard, I truly believe that we have earned this win, Congratulations ABX Express”